Photo courtesy of Rachel Belans Junior Rachel Belans, right, cultures cells with her parents in a lab in Jordan Hall of Science on Saturday.“As a junior student, I was on cloud nine with meeting friends and family through different events,” Schweninger said. “ … I was really struck by how the Notre Dame community embraced our families this weekend and the opportunity to thank our families for all they’ve done to form us for this community now.”With the availability of the new Duncan Student Center, Schweninger said, there were possibly more changes to JPW this year than ever before.“The gala was especially different, with four levels of programming in Duncan and student performances throughout the night,” she said. “And the brunch was also hosted in the Duncan Ballroom, with open seating and a brunch buffet for guests to come in on their own time. I think the changes offered a great variety of social spaces for our families.”Alongside such changes, Schweninger said the JPW committee did its best to make the events accessible and affordable for more juniors.“This meant widening the range for the gala’s recommended attire, as well as promoting financial assistance for tickets, housing and travel through the Office of Student Enrichment,” Schweninger said.The weekend opened with the gala Friday night, which gala chair junior Daniela Iezza said in an email is the exciting moment in which students get to introduce friends and Notre Dame families to their own families.“The Duncan Student Center buzzed with chatter, music and laughter as classmates and families came together to begin one of the most memorable weekends of the Notre Dame experience,” Iezza said.The gala was an exciting challenge, Iezza said, due to its new location.“We had so many amazing things we wanted to show off, and for our inaugural year in the student center, we were blessed to be able to do just that,” she said. “We had portrait photographers, an awesome DJ, hors d’oeuvres, drinks, dancing and a wide variety of incredibly talented student performers all working together to give life and variety to our evening.”The weekend also featured academic workshops that allowed parents to experience students’ chosen colleges. As the chair of the Arts and Letters showcase, junior Emily Hirshorn said her goal was to help parents see the value of a broad liberal arts education in a “warm and welcoming” manner.“It was really such an honor and really rewarding experience because you can represent the college that you love and also bring people together in the community for that morning,” she said.As leaders of the JPW planning process, Schweninger said she and a committee met weekly to touch base on different aspects of the program. Another big part of the preparation, she said, was answering hundreds of emails over the last few months alongside junior Joe Crowley, the JPW vice chair.“What drew me to become one of the leaders for JPW was the mission of the weekend,” Crowley said in an email. “All of the planning of JPW is dedicated towards creating a weekend which facilitates the encounter of parents with those people and experiences their student has come to call their very own Notre Dame family.”A particularly powerful moment, Crowley said, was seeing families engage in “quality conversations” during Sunday brunch, drawing parents further into students’ experiences as members of the Notre Dame family.“[When] a parent meets a professor whom they’ve heard so much about, visits their son or daughter’s favorite study spot where countless hours of sweat and thinking have been expended or finally gets to have a conversation with another student who has come to play such a role in their own student’s life; it is in these moments that the mission of JPW is fulfilled and defined, in these moments when our community extends a little further to encompass our parents and their love for us now and their dreams for our futures,” he said.Tags: JPW, juniors, parents The class of 2019 and seniors who spent the spring semester of their junior year abroad welcomed parents to campus Friday for Junior Parents Weekend (JPW), an annual University tradition.According to the JPW website, the weekend featured a variety of events for students and parents including a gala, a Mass, a president’s address and a Sunday brunch. JPW’s executive chair, junior Maureen Schweninger, said in an email that, based off visitor feedback, JPW 2018 was “an incredible success.” [Editor’s Note: Schweninger is a former sports writer for The Observer.]
2SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Chad Davis Chad Davis is Industry Sr Solutions Marketing Manger, F5 Networks, which is the leader in app security and multi-cloud management. He can be reached at firstname.lastname@example.org. Web: https://www.f5.com Details Consumers have a wealth of choices today about how they interact with their financial service providers—in every channel except the branch. They can go online from their computers to access their finances, open new accounts, or apply for loans. They can perform many of the same transactions from the mobile app on their smartphones or by phoning the call center. Remote channel access has revolutionized service delivery, but many consumers still prefer to stop by a branch for more complex matters. These often involve important decisions, and they appreciate the opportunity to talk through their options with a helpful financial professional. What they don’t appreciate is having to wait for that consultation. As much as the customer experience has been transformed in other delivery channels, it remains much the same in many branches—sometimes depressingly so. Put yourself in the shoes of an accountholder who stops by a branch with a question about a new deposit account. You are directed by the greeter to the waiting area, where four other people are already seated. Does that mean you’re fifth in line? Or is some combination of those already-waiting accountholders together? And are they there for a quick question or an hourlong interaction? Should you continue to wait or cut your losses and head out now? You could leave and come back later, but there’s no guarantee the line will be any shorter when you return. Wait time is a thoroughly researched aspect of customer service: how people react to it (most perceive it to be even longer than it is), how to reduce it or at least make it more tolerable (give people something to do), even how to engineer the queue to move people to the front of the line in a way that minimizes their dissatisfaction (several shorter lines vs. a longer, more serpentine queue).There’s a reason why wait time gets so much attention: Time is a valuable commodity for many busy people, and they want to feel in control about how they spend it. In the example of waiting in the lobby to speak to a financial professional, you don’t have much control or information to help decide whether to stay or go. And every minute you wait, you likely are thinking about what else you could be doing with your time. That experience multiplied across dozens of accountholders on a weekly basis can add up for financial institutions. A 2006 study by McKinsey & Co. of bank frontline service found that 70 percent of buying experiences are based on how customers feel they are being treated. Given that the branch experience for many accountholders hasn’t changed much since then, these findings remain relevant, and so does this question: Does the experience your branches provide treat your accountholders like VIPs? Other business research shared in the American Express 2017 Customer Service Barometer found that 78 percent of customers have bailed on an intended transaction because of a poor experience. When accountholders leave your branch lobby rather than continue to wait for who knows how long, you can chalk that up as a poor experience—and a lost sales opportunity.That’s unfortunate and unnecessary. Just as technology has transformed other delivery channels, it can improve branch service by giving your accountholders more control and choice. Compare our previous example to the experience of walking into a branch equipped with customer connection software. You register at a kiosk that lets you know where you are in the queue, how many people are in front of you, and how long your wait will likely be. And if you don’t want to wait that long, you have the option to make an appointment at the kiosk (or your mobile device) to come back later in the day or on another date. Giving accountholders choices and control are two fundamental aspects of improving the customer experience. Armed with information about approximate wait time and the option to schedule an appointment, people can make the decision that works best for them.Customer connection solutions can also enhance branch management and service delivery by providing valuable data to guide staff scheduling and alerting managers about the need to divert staff to frontline duty during busy times. Deploying these tools can bolster the level of personal service that your accountholders expect and value—and offering them options can help ensure that your financial institution remains their go-to choice.