View Comments Joseph Fiennes (Photo by Pablo Blazquez Dominguez/Getty Images) Here’s a quick roundup of stories you may have missed today. Joseph Fiennes & Hugh Bonneville’s Stage ReturnThe U.K.’s Chichester Festival Theatre has announced its 2016 season and we need to be there. Joseph Fiennes (Shakespeare in Love) will play Lawrence of Arabia in Terence Rattigan’s Ross, directed by Adrian Noble, from June 3 through June 25. Also added to the lineup is Hugh Bonneville (Downton Abbey), who is set to return to the stage in Ibsen’s An Enemy of the People, directed by Howard Davies and translated by The Father’s Christopher Hampton, running April 22 through May 21. Additionally of note: original Broadway Miss Trunchbull Bertie Carvel (Matilda) will make his directorial debut with a revival of John Galsworthy’s Strife, playing August 12 through September 10. And then there’s a new stage version of Half a Sixpence, co-created by mega-producer Cameron Mackintosh, featuring a book by Julian Fellowes (Downton Abbey, School of Rock), which will run July 14 through September 3.Shakespeare’s Globe Listens to Rotten!’s Kate ReindersDid someone at Shakespeare’s Globe watch Kate Reinders’ recent #LiveatFive, where the Something Rotten! star said she thought the 400th anniversary of Shakespeare’s death should be properly marked?! The Globe has put together The Complete Walk, a series of 37 short films to be screened along London’s South Bank and in other national and international locations throughout the weekend of April 23-24, to commemorate the Bard’s demise. The cast will include Dominic West as Coriolanus (in Rome), Jonathan Pryce and Phoebe Pryce as Shylock and Jessica (filmed in Venice’s historic Jewish Ghetto), Simon Russell Beale as Timon (filmed in Athens), Jessie Buckley and Luke Thompson as Romeo and Juliet (in the Tomba di Giulietta in Verona), along with Mel Giedroyc and Paul Chahidi in The Merry Wives of Windsor.B’way Alum Rachel Potter Will Return to Big Apple StageThe X Factor finalist and Broadway alum Rachel Potter (Evita, The Addams Family) is heading back to New York! She has teamed up with Donny Fallgatter and Josh Matheny to form new country trio Steel Union, and they will play Big Apple hotspot Rockwood Music Hall on February 22. Expect an evening of music with some whiskey drinkin’, boot stampin’, tambourine shakin’ southern fun!Barbra Streisand & Jamie Foxx Do Sound of MusicThis collaboration is blowing our minds somewhat. It would seem the legendary Barbra Streisand has teamed up with Jamie Foxx to record “Climb Ev’ry Mountain.” That’s right. From the Rodgers and Hammerstein classic The Sound of Music. We can’t wait to hear this!
Canadian government approves Trans Mountain pipeline expansion a second time FacebookTwitterLinkedInEmailPrint分享NPR:Canada’s Prime Minister Justin Trudeau has given the green light for a second time to a $5.5 billion pipeline expansion that has attracted strong opposition from environmentalists and some indigenous groups.Trudeau, an ardent supporter of green energy, has found himself defending the 620-mile Trans Mountain pipeline expansion since his government first approved it in 2016. The project is meant to bring petroleum from oil sands near Edmonton, Alberta, to tanks in Burnaby near Vancouver on Canada’s Pacific Coast.Last year, opponents won a suit in Canada’s Federal Court of Appeals to temporarily halt the expansion, but Trudeau’s government subsequently purchased the existing 715-mile pipeline from the Canadian division of Kinder Morgan Energy Partners LP for about $3.5 billion in an effort to move the project ahead.At Tuesday’s news conference in Ottawa announcing that the project was back on, Trudeau justified the move by saying the money reaped from the pipeline would be channeled back into green projects. “We need to create wealth today so we can invest in the future,” he said. “We need resources to invest in Canadians so they can take advantage of the opportunities generated by a rapidly changing economy, here at home and around the world.”Green Party Leader Elizabeth May was quoted by the CBC as calling Trudeau’s promise to funnel profits from pipeline into clean energy technology a “cynical bait-and-switch that would fool no one. If you’re serious about fighting climate change, you invest public funds in renewable energy,” May said. “And there’s no guarantee that this pipeline will ever turn a profit anyway.”The expansion is designed to move nearly a million barrels of oil each day — triple the flow from the existing pipeline. That is expected also to significantly boost tanker traffic on Canada’s Pacific Coast from just 60 vessels a year to more than 400, according to The Associated Press.More: Canada’s Trudeau approves controversial pipeline expansion
Cantero to work with Professionalism Commission October 1, 2002 Regular News After two weeks on the job, Justice Raoul G. Cantero has received his first management assignment from Chief Justice Harry Lee Anstead: serving as the court’s liaison to its Commission on Professionalism. The commission was created in 1996 to promote the highest levels of integrity among lawyers, and Anstead served as its founding chair.Anstead also named Second Judicial Circuit Judge Terry Lewis and Fourth District Court of Appeal Judge Martha Warner as co-chairs of the Florida Court Education Council, which oversees Florida’s pro-gram of continuing education for judges.“It’s a great honor,” said Cantero, “to be named liaison to the Commission by the same judge who is recognized as the father of legal professionalism in Florida. Chief Justice Anstead made Flo-rida’s professionalism program a national model, and I will do everything I can to continue the work he began.”As liaison Cantero will work closely with The Florida Bar’s Center for Professionalism, which was created in 1996 by then-Chief Justice Gerald Kogan based on recommendations of a Bar committee chaired by Anstead. Anstead had worked closely in 1996 with then-Bar President John W. Frost, who dedicated his presidency to the cause of legal professionalism.The professionalism movement grew out of studies by the American Bar Association and The Florida Bar showing that lawyers and the public increasingly have viewed the legal profession less favorably. The movement encourages attorneys to do far more than meet minimum standards of pro-fessional conduct set by rules of court and ethical requirements.Cantero practiced law in Miami from 1988 until his appointment to the Supreme Court by Gov. Jeb Bush on July 10. The Harvard-educated lawyer concentrated in appellate work and was head of the appellate department of the firm of Adorno & Yoss when the governor elevated him to the state’s highest court. Cantero received his undergraduate degree from Florida State University.On the Court Education Council, Judges Lewis and Warner replace retired Justice Major B. Harding, who praised both for their commitment to judicial education.“Judge Warner and Judge Lewis have both exhibited a passion for excellence,” said Harding, “and both have extensive experience serving on the faculty and helping oversee the Judicial College. They are well equipped to continue the ongoing oversight of what many view as the premier state judicial education program in the nation today.”Judge Warner attended Colorado College and the University of Florida law school and has been on the Fourth District Court since 1989, serving as its chief judge from 1999 to 2001. Be-fore her appointment to the appellate bench, she served as a judge of the 19th Judicial Circuit and was in private practice from 1974 to 1985.Judge Lewis received his undergraduate and law degrees from Florida State University. He practiced law from 1976 until he was elected to the Leon County Court in 1988. In 1998, Gov. Lawton Chiles named him to the Second Judicial Circuit Court. Cantero to work with Professionalism Commission
2SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Chad Davis Chad Davis is Industry Sr Solutions Marketing Manger, F5 Networks, which is the leader in app security and multi-cloud management. He can be reached at email@example.com. Web: https://www.f5.com Details Consumers have a wealth of choices today about how they interact with their financial service providers—in every channel except the branch. They can go online from their computers to access their finances, open new accounts, or apply for loans. They can perform many of the same transactions from the mobile app on their smartphones or by phoning the call center. Remote channel access has revolutionized service delivery, but many consumers still prefer to stop by a branch for more complex matters. These often involve important decisions, and they appreciate the opportunity to talk through their options with a helpful financial professional. What they don’t appreciate is having to wait for that consultation. As much as the customer experience has been transformed in other delivery channels, it remains much the same in many branches—sometimes depressingly so. Put yourself in the shoes of an accountholder who stops by a branch with a question about a new deposit account. You are directed by the greeter to the waiting area, where four other people are already seated. Does that mean you’re fifth in line? Or is some combination of those already-waiting accountholders together? And are they there for a quick question or an hourlong interaction? Should you continue to wait or cut your losses and head out now? You could leave and come back later, but there’s no guarantee the line will be any shorter when you return. Wait time is a thoroughly researched aspect of customer service: how people react to it (most perceive it to be even longer than it is), how to reduce it or at least make it more tolerable (give people something to do), even how to engineer the queue to move people to the front of the line in a way that minimizes their dissatisfaction (several shorter lines vs. a longer, more serpentine queue).There’s a reason why wait time gets so much attention: Time is a valuable commodity for many busy people, and they want to feel in control about how they spend it. In the example of waiting in the lobby to speak to a financial professional, you don’t have much control or information to help decide whether to stay or go. And every minute you wait, you likely are thinking about what else you could be doing with your time. That experience multiplied across dozens of accountholders on a weekly basis can add up for financial institutions. A 2006 study by McKinsey & Co. of bank frontline service found that 70 percent of buying experiences are based on how customers feel they are being treated. Given that the branch experience for many accountholders hasn’t changed much since then, these findings remain relevant, and so does this question: Does the experience your branches provide treat your accountholders like VIPs? Other business research shared in the American Express 2017 Customer Service Barometer found that 78 percent of customers have bailed on an intended transaction because of a poor experience. When accountholders leave your branch lobby rather than continue to wait for who knows how long, you can chalk that up as a poor experience—and a lost sales opportunity.That’s unfortunate and unnecessary. Just as technology has transformed other delivery channels, it can improve branch service by giving your accountholders more control and choice. Compare our previous example to the experience of walking into a branch equipped with customer connection software. You register at a kiosk that lets you know where you are in the queue, how many people are in front of you, and how long your wait will likely be. And if you don’t want to wait that long, you have the option to make an appointment at the kiosk (or your mobile device) to come back later in the day or on another date. Giving accountholders choices and control are two fundamental aspects of improving the customer experience. Armed with information about approximate wait time and the option to schedule an appointment, people can make the decision that works best for them.Customer connection solutions can also enhance branch management and service delivery by providing valuable data to guide staff scheduling and alerting managers about the need to divert staff to frontline duty during busy times. Deploying these tools can bolster the level of personal service that your accountholders expect and value—and offering them options can help ensure that your financial institution remains their go-to choice.
ShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr continue reading » Like so many businesspeople, I seek inspiration to improve myself and my credit union whenever possible. Several years ago, I saw a little saying on LinkedIn that has been speaking to me on an almost daily basis since: “There is no substitute for give a damn.”It speaks to me because whether you “give a damn” is so integral to what makes credit unions the best place for consumers to do their banking. The operational tsunami we all faced with COVID-19 only reinforced the importance of showing you “give a damn” and may have actually exposed how perhaps credit unions don’t have the wide lead they once enjoyed over the banks and other financial institutions in terms of reaching out to and serving consumers. How can credit unions improve their “give a damn” quotient?1. Continue to lead with transparent, consumer-friendly products and policies.Credit unions, like it or not, have a reputation for being plain Jane when it comes to product design. Think of all the complex options banks tend to build into home equity lines—like the ability to lock the rate on a portion (or several) portions of the overall line—and the cash-back rewards they offer on credit cards that vary greatly based on the product purchased (gas, groceries, etc). In these cases, the design sells the product. A very attractive feature catches the consumer’s attention and differentiates the equity loan or credit card. Sometimes, these features can be fairly difficult for the consumer to understand. I think there’s an opportunity to build our business and reputation by embracing the elegance in simplicity and/or ease of use. While the iPhone is an extraordinarily complex device, it’s well-designed from a consumer standpoint; there are no iPhone instruction manuals! How can you make your financial products easier for members to understand and use?
The dinners not only forging new friendships, but new leaders as well. “If you just come on Sunday morning, sometimes you don’t get to know people,” said organizer Pat Breneman. “When you have eight people in a group you get to know each other a bit better over dinner,” she said. “We make groups of people from different ages, singles and couples,” Breneman said. ENDICOTT (WBNG) — For years, Dinner With Friends has been bringing the Central United Methodist Church community closer together. At Sunday’s kick off dinner, members were divided into subgroups who will spend the next year going out to dinner and building friendships. “If you’re more comfortable around people maybe they’ll introduce you to somebody else and they’ll introduce you to somebody else,” she said. “The opportunities are endless,” At Sunday’s meeting, there was proof that the program really does create lifelong friendships. Gaylord says the opportunities don’t stop there. Breneman says this also makes people more likely to get involved with other aspects of the church. The groups will meet once a month for one year before being switched in order to get to know new people. “I started attending dinner with friends and that’s how the two of us met and ever since we’ve been the best of friends and she’s been my support system,” said Amber Gaylord of Endicott, referring to her friend and fellow Dinner with Friends member Marie King of Binghamton . “She really did get involved she now takes care of ushering and she gets the scripture readers all kinds of things in the Church now,” King “She’s one of our leaders,” “If people get to know each other they are more likely to get involved in the things that we have,” she said.
“We are going to make sure that that is 100 per cent before we put him out there,” Nelson said about the knee, “so that’s going to be into the season before we are able to have him join us.”Porzingis suffered the injury in mid-August during the first round of the playoffs against the Los Angeles Clippers. He underwent surgery in early October to repair meniscus damage.Dallas’ plan is to be cautious with the 7ft 3in Porzingis to make sure there are no setbacks.- Advertisement – Dallas big man Kristaps Porzingis will miss the start of the 2020-21 season as he continues his recovery from knee surgery, Mavericks general manager Donnie Nelson has confirmed.Nelson said the team is targeting January 1 as the date when Porzingis will be cleared to begin on-court activities. The NBA regular season will begin December 22 but it isn’t yet known when Dallas will open the slate or approximately how many games Porzingis might miss.- Advertisement – Image:Porzingis averaged 20.4 points, 9.5 rebounds and 2.0 blocked shots in 57 games last season Also, Dallas starting big man Dwight Powell is expected to be ready for the regular season. Powell ruptured his right Achilles tendon in January and underwent surgery.“We are not going to rush, we are going to do it the right way, but we are pretty optimistic that he will be able to join us out of the gates,” Nelson said of Powell.Powell, 29, averaged 9.4 points and 5.7 rebounds in 40 games (37 starts) last season.Want to watch even more of the NBA and WNBA but don’t have Sky Sports? Get the Sky Sports Action and Arena pack, click here. “We are very, very particular about bringing him back at the right time,” Nelson said. “It’s not going to be a rush. We have got long-term vision when it comes to his rehab.” – Advertisement – Porzingis, 25, has been through the rehab process before. He suffered a torn ACL in his left knee in February 2018 when he was on the New York Knicks and missed the rest of that campaign and the entire 2018-19 season.He was traded to the Mavericks in 2019 while he was sitting out and played well in his first season with the club. He averaged 20.4 points, 9.5 rebounds and 2.0 blocked shots in 57 games.- Advertisement –
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22-30 Eagles Retreat Place, Tamborine Mountain will be on offer on Sunday.“The Gold Coast continues to grow to be one of Australia’s top destinations to live, work and play, which is reinforced through the number of buyers entering the property market.“As well as the price deferential between Sydney and Melbourne, the Gold Coast is becomingapparent to buyers as an idyllic, affordable location to live.”The Event kicks off at 10am. 45 Conifer Cres, Broadbeach Waters will go under the hammer on Sunday.IT’S not just the rich who will be bidding for property on the Gold Coast this weekend with organisers promising something for everybody at Australia’s biggest in-room auction.Ray White Surfers Paradise Group’s annual property showcase has listed 131 properties.Fourteen residences have already sold before The Event which will be held at the Gold Coast Turf Club tomorrow.“We’ve seen quite a number of cases where strong offers have been made prior to auction and itwas simply a case of offers that were too good for sellers to refuse,” CEO Andrew Bell said.“As buyer activity has risen, auctions have certainly taken precedent as the preferred method ofsale.” More from news02:37Purchasers snap up every residence in the $40 million Siarn Palm Beach North12 hours ago02:37International architect Desmond Brooks selling luxury beach villa1 day ago11/93 Albatross Ave, Mermaid Beach is among 131 properties on Sunday’s auction list.Property listings include everything from penthouses to waterfront mansions, cheap units, family homes and rural retreats.“With this year’s program, we have intentionally gathered a greater selection of properties in all sets of price brackets, in all areas of the Gold Coast and in all property types to meet the wide spectrum of buyer demand,” CEO Andrew Bell said.“The Gold Coast property market is supported by the strength of the Gold Coast economy which is led by a resurgence across many platforms including tourism construction, education and tourism sector.
Barnier expressed regret the Commission had been unable to win full support for its “ambitious” transparency proposals for bonds and derivatives, but said the changes marked an important step “towards greater transparency in this area”.The French commissioner, who last year was forced to shelve proposals to impose capital requirements on pension funds through a revised IORP Directive, added: “Today’s agreement also strengthens the existing rules to ensure effective cooperation between authorities and harmonised administrative sanctions in order to detect and deter breaches of MiFID.”Laura Cox, financial services partner at consultancy PwC, said that while the proposals had taken a long time to agree – the revisions were first tabled by the Commission in October 2011 – it was only the beginning of the process for companies regulated by the directive.She noted that the achieved consensus allowed the European Securities and Markets Authority (ESMA) to begin the consultation process for the detail involved in implementing MiFID II.“The EU is coming more in line with the UK on investor protection measures, including a ban on inducements paid to independent financial advisers and an obligation to design investment products to meet the needs of specified groups of clients,” she added.She said that while much of the focus had been on “a handful of contentious issues”, MiFID II’s enhanced governance requirements would have a much wider impact.“MiFID II will affect all regulated firms in Europe, so firms need to begin assessing the full operational impact of these changes now,” she said. Political agreement on revising the European Commission’s Markets in Financial Instruments Directive (MiFID) is only the start of a prolonged process for affected firms, PwC has warned.The consultancy’s comments come the day the European Commission announced that the European Council, Parliament and the executive branch agreed on a number of revisions to the directive following prolonged negotiations.The internal markets commissioner Michel Barnier said in a statement that MiFID II would mean trading would need to shift to “multilateral and well-regulated” trading platforms.“Strict transparency rules will ensure dark trading of shares and other equity instruments that undermine efficient and fair price formation will no longer be allowed,” he said.